This page covers the Service Manager job in Frankfurt am Main: what the role involves, what the employer is looking for and how to apply.

Manager Connected Car Service Business – Kia Connect GmbH, Frankfurt am Main, Germany

About This Service Manager Job in Frankfurt Am Main

Kia Connect GmbH is recruiting a Manager Connected Car Service Business for its Frankfurt am Main office. The position is full-time, advertised at mid level, and open to applicants of all genders.

The job is a commercial one: driving the performance and monetisation of Kia Connect’s connected car services across Europe. That portfolio covers paid subscriptions, over-the-air upgrades, premium digital features and usage-based services.

Alongside monitoring how existing services perform, the role identifies growth opportunities, builds customer value propositions and develops business cases so connected services generate lasting value across the customer lifecycle. EUJOBHUB summarises the vacancy; Kia Connect handles applications.

About the Role

Kia Connect was set up in 2019 as a wholly owned subsidiary of Kia Europe and manages the group’s connected car services in Europe. This position sits at the commercial centre of that business — the point where product capability, pricing and customer willingness to pay meet.

The work is broad by design. It runs from KPI tracking and forecasting through pricing and go-to-market concepts, into financial modelling of revenue potential, adoption, profitability and break-even, and out again into collaboration with Finance, Legal, European markets and headquarters.

Job Summary

Job Title	Manager Connected Car Service Business (all genders welcome)
Company	Kia Connect GmbH
Location	Frankfurt am Main
Country	Germany
Employment Type	Full Time
Job Category	Digital Business / Product & Service Monetisation
Experience Level	Mid Level (6+ years relevant experience)
Education	Bachelor’s or Master’s in business administration, economics, digital business, marketing, engineering or a related field
Salary	Not publicly specified by the employer.
Job Reference	Not specified by the employer
Source	Kia Connect careers portal (HireHive)
Application Status	Open at the time of publication

Key Responsibilities

Performance management

• Take commercial lead on paid connected car services and monetisation initiatives, tracking performance and recommending ways to lift adoption, retention and revenue.
• Monitor KPIs across activation, adoption, engagement, revenue, subscription renewals, retention and customer satisfaction.
• Spot performance gaps and design corrective actions.
• Produce regular business reviews, forecasts and management reporting, and support annual target setting.

Monetisation

• Run initiatives that raise adoption, engagement, retention and revenue for connected services.
• Assess monetisation options across subscriptions, OTA upgrades, premium digital features, usage-based services and future software-defined vehicle services.
• Support commercial models, pricing strategies and go-to-market concepts.
• Keep services commercially viable while delivering customer value strong enough to support willingness to pay.

New business development

• Work with Kia Europe CX and Kia Connect Digital Services & Operations to find future service opportunities.
• Turn customer needs, market trends and business openings into viable service concepts and customer-centric value propositions.
• Support the launch and scaling of new paid services across European markets, contributing to Kia’s connected and software-defined vehicle ecosystem.

Business cases and financial planning

• Build business cases for new paid services, OTA features, usage-based services and digital business models.
• Develop financial models covering revenue potential, lifetime value impact, adoption forecasts, profitability, investment need and break-even.
• Track actual results against business case assumptions and propose optimisations; support budget and business planning cycles.

Customer value and lifecycle

• Keep service development and monetisation customer-centric, making sure new services solve real needs with visible value.
• Analyse customer behaviour, usage patterns and feedback to find growth opportunities and improve acquisition, engagement, retention and lifetime value.
• Balance customer experience goals against commercial and profitability targets.

Governance and stakeholders

• Work with Finance on planning, forecasting, profitability analysis and investment evaluation.
• Work with Legal on consumer protection, privacy, subscription and digital services requirements, and support contractual and governance reviews.
• Build relationships across Kia Europe CX, Digital Services & Operations, Customer Engagement & Support, Data & Analytics, Finance, Legal, European markets and headquarters, aligning commercial needs with operational capability and product roadmaps.

Candidate Requirements

Education

• Bachelor’s or Master’s degree in business administration, economics, digital business, marketing, engineering or a related subject.

Professional Experience

• At least six years in connected services, digital products, software services, subscription businesses, product management, business development or commercial strategy.
• Proven work on business cases, financial analysis and performance management.
• Experience collaborating with Legal and Finance stakeholders.
• Background in automotive, mobility, technology, telecommunications, SaaS or digital services is highly desirable.

Technical Skills

• Excellent analytical and financial modelling ability.
• Solid understanding of digital business models and service monetisation.
• Comfort with KPIs, performance dashboards and business reporting.
• Advanced Excel and PowerPoint.

Language Skills

• Fluent English; additional European languages are an advantage.

Other Qualifications

• Strong commercial and business judgement, and the ability to turn customer needs into commercial opportunities.
• Strong stakeholder management, influencing, communication and presentation skills.

Salary

Not publicly specified by the employer.

International Candidates

Candidates should independently verify work authorization, visa, and relocation requirements with the employer.

How to Apply

Applications are submitted through Kia Connect’s online recruitment portal, which also offers a LinkedIn route. The form asks about notice period, salary expectations and years of relevant experience. Original listing: Manager Connected Car Service Business – Kia Connect.

Frequently Asked Questions

What does this role actually manage?

The commercial performance and monetisation of Kia Connect’s connected car services in Europe, including paid subscriptions, OTA upgrades, premium digital features and usage-based services.

How much experience is required?

At least six years in connected services, digital products, software services, subscription businesses, product management, business development or commercial strategy.

Is financial modelling part of the job?

Yes. The role builds business cases and financial models covering revenue potential, customer lifetime value, adoption forecasts, profitability, investment and break-even.

Which sectors does Kia Connect value experience from?

Automotive, mobility, technology, telecommunications, SaaS and digital services are all named as highly desirable backgrounds.

Is German needed?

The stated requirement is fluent English, with additional European languages as an advantage.

Is a salary published?

No salary figure appears in the employer’s advertisement.

EUJOBHUB Disclaimer

EUJOBHUB is an independent jobs website. We are not a recruitment agency and we are not affiliated with, nor do we represent, Kia Connect GmbH or Kia Europe GmbH. This article is an original editorial summary of a vacancy published by Kia Connect on its own careers portal. Applications, selection and candidate communication rest entirely with the employer, and the listing may change or be withdrawn at any time. Please check the official posting before applying.