{"id":146,"date":"2026-09-13T13:02:59","date_gmt":"2026-09-13T13:02:59","guid":{"rendered":"https:\/\/eujobhub.com\/job\/kundenberater-banking-bmw-bank-muenchen\/"},"modified":"2026-09-13T13:25:37","modified_gmt":"2026-09-13T13:25:37","slug":"kundenberater-banking-bmw-bank-muenchen","status":"publish","type":"job","link":"https:\/\/eujobhub.com\/job\/kundenberater-banking-bmw-bank-muenchen\/","title":{"rendered":"Kundenberater"},"content":{"rendered":"<h1>Kundenberater Banking (w\/m\/x) bei BMW Bank in M\u00fcnchen<\/h1>\n<h2>Job Overview<\/h2>\n<p>Die BMW Bank GmbH, eine hundertprozentige Tochtergesellschaft der BMW AG, sucht in M\u00fcnchen eine:n Kundenberater:in Banking f\u00fcr ihr Banking-Team. Das Team bearbeitet komplexe Kundenanliegen, die \u00fcber standardisierte Prozesse hinausgehen, mit hoher Serviceorientierung.<\/p>\n<p>Gesucht wird eine Person mit abgeschlossener Ausbildung als Bankkauffrau oder Bankkaufmann und anschlie\u00dfender Weiterbildung zum Bankbetriebswirt oder vergleichbarer Qualifikation. Die Stelle ist in Vollzeit und befristet auf 24 Monate ausgeschrieben, ein Start ist ab sofort m\u00f6glich.<\/p>\n<p>Bewerbungen erfolgen laut Stellenausschreibung aus Datenschutzgr\u00fcnden ausschlie\u00dflich online \u00fcber das BMW Karriereportal.<\/p>\n<h2>About the Role<\/h2>\n<p>Als Teil von BMW Financial Services z\u00e4hlt die BMW Bank zu den f\u00fchrenden Anbietern von Finanzdienstleistungen im Automobilbankensektor. Das Team betreut anspruchsvolle Sachverhalte wie Kundenreklamationen, komplexen Schriftverkehr und schwierige rechtliche Fragestellungen.<\/p>\n<h3>Job Summary<\/h3>\n<table>\n<tr>\n<th>Job Title<\/th>\n<td>Kundenberater Banking (w\/m\/x)<\/td>\n<\/tr>\n<tr>\n<th>Company<\/th>\n<td>BMW Bank GmbH (BMW Group)<\/td>\n<\/tr>\n<tr>\n<th>Location<\/th>\n<td>Munich, Germany<\/td>\n<\/tr>\n<tr>\n<th>Country<\/th>\n<td>Germany<\/td>\n<\/tr>\n<tr>\n<th>Employment Type<\/th>\n<td>Full-time, fixed-term (24 months)<\/td>\n<\/tr>\n<tr>\n<th>Job Category<\/th>\n<td>Customer Service<\/td>\n<\/tr>\n<tr>\n<th>Experience Level<\/th>\n<td>Completed banking apprenticeship with further training<\/td>\n<\/tr>\n<tr>\n<th>Education<\/th>\n<td>Ausbildung als Bankkauffrau\/-mann mit Weiterbildung zum Bankbetriebswirt oder vergleichbar<\/td>\n<\/tr>\n<tr>\n<th>Salary<\/th>\n<td>Not publicly specified by the employer.<\/td>\n<\/tr>\n<tr>\n<th>Job Reference<\/th>\n<td>191484<\/td>\n<\/tr>\n<tr>\n<th>Source<\/th>\n<td>bmwgroup.jobs (BMW Group Careers Portal)<\/td>\n<\/tr>\n<tr>\n<th>Application Status<\/th>\n<td>Open<\/td>\n<\/tr>\n<\/table>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>\u00dcbernahme telefonischer Weiterleitungen aus dem Call Center im Kontext von Kundenreklamationen<\/li>\n<li>Telefonische Betreuung eines anspruchsvollen Kundenklientels im Inbound und Outbound, darunter Gro\u00df- und Beschwerdekunden<\/li>\n<li>Bearbeitung komplexen Schriftverkehrs wie Anwaltsschreiben, Verpf\u00e4ndungen, Beschwerden sowie Pf\u00e4ndungs- und \u00dcberweisungsbeschl\u00fcsse<\/li>\n<li>Kl\u00e4rung von Abtretungen, Betreuerkonten, steuerlichen Fragestellungen und weiteren Kundenanfragen<\/li>\n<li>Schulung externer Partner sowie Durchf\u00fchrung von Coachings bei Bedarf<\/li>\n<li>Unterst\u00fctzung interner Projekte, etwa durch Testfallbearbeitung und Testdurchf\u00fchrung<\/li>\n<\/ul>\n<h2>Candidate Requirements<\/h2>\n<h3>Education<\/h3>\n<ul>\n<li>Abgeschlossene Ausbildung als Bankkauffrau\/Bankkaufmann mit anschlie\u00dfender Weiterbildung zum Bankbetriebswirt oder vergleichbarer Qualifikation<\/li>\n<\/ul>\n<h3>Professional Experience<\/h3>\n<ul>\n<li>Erfahrung im Umgang mit Beschwerde-, Reklamations- und Firmenkund:innen<\/li>\n<li>Erste Praxis in Schulungen oder Coachings<\/li>\n<\/ul>\n<h3>Technical Skills<\/h3>\n<ul>\n<li>Sehr gute Kenntnisse der Einlagenprodukte der BMW Bank<\/li>\n<li>Basiswissen im Wertpapier- und Kreditkartengesch\u00e4ft<\/li>\n<li>Gute Kenntnisse in Word, Excel und PowerPoint<\/li>\n<li>Hohe Affinit\u00e4t f\u00fcr neue Technologien, z. B. KI<\/li>\n<\/ul>\n<h3>Language Skills<\/h3>\n<ul>\n<li>Gute Englischkenntnisse mit konversationssicherer Anwendung im beruflichen Umfeld<\/li>\n<\/ul>\n<h3>Other Qualifications<\/h3>\n<ul>\n<li>Ausgepr\u00e4gte Kommunikationsst\u00e4rke am Telefon<\/li>\n<li>Souver\u00e4nes und freundliches Auftreten gegen\u00fcber anspruchsvollen Kund:innen<\/li>\n<li>Bereitschaft zu Gesch\u00e4ftsreisen<\/li>\n<\/ul>\n<h2>Salary<\/h2>\n<p>Not publicly specified by the employer.<\/p>\n<h2>International Candidates<\/h2>\n<p>Candidates should independently verify work authorization, visa, and relocation requirements with the employer.<\/p>\n<h2>How to Apply<\/h2>\n<p>Bewerbungen sind laut Stellenausschreibung aus Datenschutzgr\u00fcnden ausschlie\u00dflich online \u00fcber das BMW Karriereportal einzureichen: <a href=\"https:\/\/career5.successfactors.eu\/careers?company=bmwag&#038;career_job_req_id=191484&#038;career_ns=job_application\">Jetzt bewerben<\/a>.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Ist die Stelle befristet oder unbefristet?<\/h3>\n<p>Die Stelle ist befristet auf 24 Monate ausgeschrieben.<\/p>\n<h3>Ab wann kann die Stelle angetreten werden?<\/h3>\n<p>Der Start ist ab sofort m\u00f6glich.<\/p>\n<h3>Welche Ausbildung wird vorausgesetzt?<\/h3>\n<p>Eine abgeschlossene Ausbildung als Bankkauffrau\/Bankkaufmann mit anschlie\u00dfender Weiterbildung zum Bankbetriebswirt oder vergleichbarer Qualifikation.<\/p>\n<h3>Ist Reisebereitschaft erforderlich?<\/h3>\n<p>Ja, laut Stellenausschreibung wird Bereitschaft zu Gesch\u00e4ftsreisen vorausgesetzt.<\/p>\n<h3>\u00dcber welchen Weg kann man sich bewerben?<\/h3>\n<p>Ausschlie\u00dflich online \u00fcber das BMW Karriereportal, aus Datenschutzgr\u00fcnden laut Stellenausschreibung.<\/p>\n<h2>EUJOBHUB Disclaimer<\/h2>\n<p>This job listing is published by EUJOBHUB.COM as an independent job-information website and editorial summary based on publicly available information from the BMW Group careers portal. EUJOBHUB is not affiliated with, endorsed by, or representing BMW Bank GmbH or BMW Group. All applications must be submitted directly through the employer&#8217;s official application system linked above. 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